Quiktrack-Shop User Manual

1. Creating a Customer Account

Creating a customer account allows you to manage your personal information, orders and Wallet balance from your account area.

1. Open the My Account page.
2. Select the option to create a new account.
3. Enter your email address and required account information.
4. Create a secure password.
5. Complete the registration process.
6. Log in using your account credentials.

After logging in, you can access your account dashboard and available account functions.

2. My Account

The My Account area allows customers to manage their account and review their activity on Quiktrack-Shop.

Depending on the features enabled for your account, you may be able to:

• View your account dashboard
• Review previous orders
• View order details
• Manage billing information
• Manage shipping information
• Manage your Wallet
• Review Wallet transactions
• Update account information

3. What is the Quiktrack-Shop Wallet?

The Wallet is an account-based balance that can be used by registered customers to pay for eligible purchases through Quiktrack-Shop.

Instead of entering payment information for every eligible purchase, customers can add funds to their Wallet and use the available balance during checkout.

Your Wallet balance is associated with your Quiktrack-Shop customer account and is not a separate bank account or payment card.

4. How to Top Up Your Wallet

Customers can add funds to their Wallet using the available Top Up function in the account area.

Step 1 – Log in

Log in to your Quiktrack-Shop customer account and open My Account.

Step 2 – Open Wallet

Open the Wallet section from your account dashboard.

Step 3 – Select Top Up

Select the Top Up option to add funds to your Wallet.

Step 4 – Enter the Top Up Amount

Enter the amount you wish to add to your Wallet and review the amount before continuing.

Step 5 – Complete Payment

Select an available payment method and complete the payment through the secure payment process provided by the payment service provider.

Step 6 – Wallet Balance

After the Top Up transaction has been successfully completed, the Wallet balance will be updated according to the successful transaction.

5. Checking Your Wallet Balance

You can check your available Wallet balance by opening the Wallet section of your customer account.

The available balance represents the amount currently available for eligible purchases through your account.

Customers should check their Wallet balance before completing a purchase to ensure that sufficient funds are available.

6. Wallet Transaction History

The Wallet transaction area allows customers to review activity associated with their Wallet balance.

Wallet transactions may include:

• Wallet Top Up transactions
• Wallet payments used for eligible orders
• Wallet refunds or balance adjustments where applicable

Customers should review their transaction history if they need to verify a Wallet Top Up or Wallet payment.

7. Using Wallet Balance to Purchase Products

Quiktrack-Shop offers physical products including apparel, footwear, accessories and fitness equipment.

When Wallet payment is available for an eligible order, the Wallet balance may be selected as a payment method during checkout.

How to use your Wallet

1. Browse the products available on Quiktrack-Shop.
2. Select the product you wish to purchase.
3. Add the product to your shopping cart.
4. Open the checkout page.
5. Enter or confirm your billing and shipping information.
6. Review the order total.
7. Select the available Wallet payment option.
8. Confirm your order.

8. Wallet Balance and Order Payments

Wallet funds are associated with the customer account that holds the balance. Wallet funds are intended for use in connection with eligible purchases made through Quiktrack-Shop.

If the Wallet balance is insufficient to cover an order, the available payment options displayed at checkout should be used according to the payment methods supported by the website.

The final amount charged or deducted will be displayed during the checkout process before the order is confirmed.

9. Wallet Top Up – Important Information

• Make sure you are logged into the correct Quiktrack-Shop customer account before making a Top Up.
• Check the Top Up amount carefully before completing the transaction.
• Keep your account credentials secure and do not share your password with other people.
• A successful Top Up should appear in your Wallet balance and/or transaction history.
• If a payment has been completed but the Wallet balance has not been updated, contact customer support.

10. Product Shopping

Quiktrack-Shop is an online store offering physical products designed for sports, training and everyday use.

Products may include:

• Sports apparel
• Footwear
• Fitness equipment
• Sports accessories
• Bags and related products

To purchase a product:

1. Browse the relevant product category.
2. Open the product page.
3. Review the product information.
4. Select any available product options.
5. Add the product to your cart.
6. Proceed to checkout.
7. Enter your billing and shipping details.
8. Select an available payment method.
9. Review and confirm your order.

11. Billing and Shipping Information

Customers are required to provide accurate information when placing an order.

The Billing Address is used for billing and payment-related purposes, while the Shipping Address is used for delivery of physical products.

If your billing address and delivery address are different, provide the correct shipping address during checkout.

12. Managing Orders

After placing an order, customers can access their order information through the My Account section.

Depending on the order status, customers may be able to view:

• Order number
• Products purchased
• Order total
• Billing information
• Shipping information
• Order status
• Payment information or payment status

13. Order Cancellation, Returns and Refunds

Orders, cancellations, returns and refunds are handled in accordance with the applicable Quiktrack-Shop policies.

Before requesting a cancellation, return or refund, customers should review the relevant policies available on the website.

Please refer to the Cancellation Policy and Refund and Returns Policy for further information.

14. Keeping Your Account Secure

Customers are responsible for keeping their account credentials secure.

• Use a strong and unique password.
• Do not share your password with other people.
• Log out when using a shared or public computer.
• Contact customer support if you notice suspicious account activity.

If you believe that your account has been accessed without your authorization, contact Quiktrack-Shop as soon as possible.

15. Customer Support

If you have questions about your account, Wallet, Top Up, orders, payments, delivery or products, please contact our customer support team.

16. Quick User Guide